Customer Churn Rate Dashboard for SaaS Companies using Dynamics 365 Business Central

    This article describes the Customer Churn Rate Dashboard that is included with Solver's SaaS model for users of the Microsoft Dynamics 365 Business Central ERP and Binary Stream's Subscription Billing Suite (SBS). It is part of a library of more than 150 ready-to-use reports, budget models and dashboard templates that Solver provides to SaaS companies as part of its cloud Corporate Performance Management (CPM) platform.

    Unlocking Business Success with Solver's Customer Churn Rate Dashboard: A CPM Solution

    Introduction: In the dynamic landscape of SaaS companies, the ability to make informed, timely decisions can be the key to success. One crucial aspect often overlooked is the understanding and management of customer churn. Enter Solver, a best-in-class Corporate Performance Management (CPM) solution that not only streamlines financial reporting and analysis but also addresses the specific needs of SaaS companies through its ready-to-use Customer Churn Rate Dashboard.

    Challenges Faced by SaaS Companies Without Customer Churn Rate Dashboards

    • Manual Spreadsheet Overload: Managing customer churn data through manual Excel spreadsheets is a cumbersome and error-prone process, leading to delayed decision-making and increased chances of inaccuracies.
    • Lack of Self-Service Analysis: Without an intuitive self-service platform, executives and CFOs struggle to access real-time insights into customer churn trends, hindering their ability to proactively address issues and optimize retention strategies.
    • Dependency on Multiple Sources: Piecing together customer statistics from various sources often results in fragmented data, making it challenging to create a comprehensive view of customer churn and retention dynamics.

    Benefits of Solver's Customer Churn Rate Dashboard

    • Ready-to-Use Dashboards: Solver's CPM solution comes equipped with a comprehensive Customer Churn Rate Dashboard, offering a visual representation of key figures, monthly trends, and year-to-date insights, saving valuable time and effort.
    • Root-Cause Analysis: The dashboard includes a dedicated root-cause page that breaks down churn into its components, providing a granular understanding of factors such as customer count, new customers, churned customers, and end-of-month customer count.
    • Cohort and Geographic Insights: Gain a deeper understanding of customer behavior by accessing reports that segment customers by cohort year and geographic location. This enables executives to tailor retention strategies based on specific customer groups and geographical nuances.

    About the Customer Churn Rate Dashboard

    The Customer Churn Rate dashboard consists of 3 tabs: Tab 1 provides a dashboard where the user can analyze monthly and YTD variances as well as trends for Churn Rate (%) and its components (chosen from a drop-down list). Tab 2 shows root cause analysis for # of Customers Last Month, Number of New Customers, Customer Churn as well as Customers in the Current Period with a waterfall chart accompanied by a tabular report. Tab 3 shows churned customers by cohort year and by geographic location.

    For this and many other ready-to-use templates from Solver, visit our web-site Marketplace page and download the free SaaS eBook.

    Customer Churn Rate Dashboard for SaaS Companies using Dynamics 365 Business Central

    Customer Churn Rate Dashboard for Dynamics 365 Business Central - Pre-built SaaS Template from Solver

    Why Consider Solver CPM Solution

    By implementing Solver, SaaS companies can alleviate the pains associated with manual processes and data fragmentation. The Customer Churn Rate Dashboard, along with over 150 pre-built reports and templates, empowers executives to make data-driven decisions, reducing the risk of wrong or delayed choices. Solver's solution provides a unified, cloud-based platform that automates and streamlines reporting, analysis, and budgeting, ensuring that financial insights are at your fingertips when you need them the most. In conclusion, Solver's CPM solution is not just a tool; it's a strategic asset for SaaS companies looking to navigate the complexities of customer churn. With the power and flexibility of the Customer Churn Rate Dashboard, executives can steer their businesses towards sustained growth and success. Embrace the future of financial management with Solver, where informed decisions are not just a possibility but a reality.

    Resources for Additional SaaS Reports, Dashboards and Budget Models

    For more information about all the SaaS templates from Solver check out these resources:

    About Solver

    Solver is a global leader in Corporate Performance Management (CPM) and comes with out-of-the-box integrations to Microsoft Dynamics 365 Business Central and the Subscription Billing Suite from Binary Stream. Solver includes more than 150 reports, dashboards and budget templates for SaaS companies that provide in-depth analysis of subscription revenues, financials, human capital/payroll and CRM pipeline.